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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://namdaemun-seoul.frasershospitality.com/en. Don't forget to check out https://namdaemun-seoul.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.namdaemun@frasershospitality.com or +82 2 2098 0800.

    Facilities and Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Namdaemun, Seoul features fully-furnished serviced residences, a restaurant which serves modern fusion cuisine, Panorama Lounge & Bar and more. and more. For a full list of services and facilities, please visit https://namdaemun-seoul.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a fully-equipped gym located at 16th floor for our in-house guests.

    Hours: 06:00~22:00

    Maintenance day: every 1st Tuesday of each month (subject to change depending on circumstances)

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.00am.

    What is the cost of breakfast?

    Breakfast is available for adults at KRW 19,800 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at First Floor Restaurant. The well-equipped kitchen (selected apartments) also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King-sized, Queen-sized or Twin beds are provided depending on the type of apartment.

    Should you require more information, please feel free to contact us at reservations.namdaemun@frasershospitality.com or +82 2 2098 0800.

    Are baby cots and extra beds available?

    Yes, baby cots are subject to availability. Extra beds are also available subject to additional charge of KRW 44,000 per person.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided.

    Are the residences disabled-friendly?

    Yes, Fraser Place Namedaemun, Seoul is disabled-friendly.

    Is on-site parking available and what is the cost?

    Each apartment is entitled to 1 complimentary lot. On-site parking is available at KRW 20,000 per day or KRW 6,000 per hour. Long term guests can enjoy special rates. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Yes, airport shuttle service is available subject to additional charges. The service runs frequently from 4.00am to 9.00pm. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at KRW 132,000 to Incheon or KRW 70,000 to Gimpo. Please feel free to approach our Front Desk for more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    From Incheon International Airport:
    Airport Limousine:
    Take 6005 Limousine Bus from Bus stop: 1F Exit 5 Terminal 1 or B1F Exit 29 at Incheon International Airport. Alight at Bus Stop at Fraser Place Namdaemun, Seoul.
    Duration: Approximately 1 hour 20 minutes
    Fare: Adult KRW 15,000 / Child KRW 11,000 (up to 12 years)

    Fraser Place Limousine Service Transfer (one way)
    Arrival / Departure Fare: KRW 120,000 + 10% VAT
    Reservation: 02-2220-8888

    Express Train AREX:
    Board at Incheon Airport station and alight at Seoul station. Take a taxi to the property.
    Fare: KRW 11,000 to KRW 11,500 including KRW 8,000 (train) + KRW 3,000 to KRW 3,500 (taxi)
    Duration: Approximately 45 minutes induding 40 min (train) + 5 min (taxi)

    By Taxi:
    Estimated fare: KRW 80,000
    Duration: Approximately 1 hour, subject to traffic condition.

    From Gimpo Airport
    Fraser Place Limousine Service Transfer (one way)
    Arrival / Departure Fare: KRW 70,000 + 10% VAT
    Reservation: 02-2220-8888

    Train:
    From Gimpo Airport, proceed to the 2nd floor underground then take the train to Seoul Station.
    Duration: 43 minutes (non-stop) / 53 minutes (normal)

    Are there any recommended attractions in Seoul?

    Seoul exudes an old world charm that exists in perfect harmony with the city’s modernity. Some of the attractions include Seoulol, Namdaemun market, Myeondong, Deoksu Palace, Gwanghwamun, Gyeongbok Palace and more. For more recommendations, please feel free to approach our Front Desk.

    Where are the closest bank, ATM and exchange office located?

    They are located about 5 minute's walk from Fraser Place Namdaemun, Seoul.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected or contract agreed upon.

    Typically for stays of 1 to 7 nights, cancellation should be made at least 2 days prior to arrival. For stays of 8 to 30 nights, cancellation should be made at least 1 week before arrival and for stays of 31 or more nights, cancellation should be made at least 2 weeks prior to arrival.

    Should you require more information, please feel free to contact us at reservations.namdaemun@frasershospitality.com or +82 2 2098 0800.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartments, the maximum occupancy is 2.

    For all other apartment types, the maximum occupancy is according to the bed configuration with the plus 1 additional adult or 2 additional children below 12 years.

    Should you require more information, please feel free to contact us at reservations.namdaemun@frasershospitality.com or +82 2 2098 0800.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Place Namdaemun, Seoul.